FAQ (Freequently Asked Questions)
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What skin types are your products suitable for?
Our products are designed to cater to a variety of skin types, including dry, oily, combination, and sensitive skin. Each product description specifies the ideal skin type, but if you're unsure, feel free to contact our customer service team for personalized recommendations.
Are your products cruelty-free?
Yes, all of our products are 100% cruelty-free. We do not test on animals, and we ensure that our suppliers follow the same ethical standards.
Do you offer vegan products?
Absolutely! We offer a wide range of vegan products that are clearly labeled on our site. Check the product page for vegan-friendly icons or details.
Can I return or exchange a product?
Yes, we offer a 30-day return policy on unopened and unused products. If you’re not satisfied, you can return or exchange your item within this period. Please visit our Returns & Exchanges page for full details.
How long will my order take to arrive?
Orders for USA and Canada typically take 3-5 business days to process, with shipping times varying depending on your location. Also for international orders the shipping time for 90% of destinations is 5 - 10 business days and 14 days max. for the rest 10%. You can track your order through the confirmation email sent after your purchase or you can always log-in to your account with the mail linked to the order in order to have access to full information.
Do you ship internationally?
Yes, we ship to a wide range of countries. International shipping rates and delivery times will be calculated at checkout based on your location.
Are your ingredients natural and safe?
We use high-quality, safe ingredients in all of our products. Many of our formulations are made with natural and organic ingredients, and we avoid harmful chemicals like parabens, sulfates, and phthalates.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to monitor your delivery status through our shipping partner’s website.
What is the best way to contact customer service?
You can reach our customer service team via email at cs@akanth.com or through our contact form on the website. We're happy to assist with any inquiries or concerns!